Nelnet expands loan servicing offerings to meet demands of fintech lenders

Our Borrower Services

A Brief Overview

Our job is to make sure you and your borrowers succeed, and we’re always doing our best to make sure that happens. This page is meant to serve as a summary of all the communications and resources we provide for your borrowers, so your school has all the information it needs to assist your students in their interactions with Nelnet.

Borrower Communications

Along with establishing a relationship with borrowers through our website, we communicate regularly with borrowers during every stage of their student loan life-cycle (in school, in grace, in repayment, and those borrowers who are delinquent) to make sure they’re getting the most out of their student loan experience.

Account Management

The easiest and quickest way for borrowers to get answers and manage their account is by creating an online account at It’s easy to create an account, and we’ve created a tutorial to teach borrowers how to do just that.

When your borrowers create an account and log in, they’ll see their dashboard, which lets them manage their account easily on their schedule.


Along with having unique schedules, borrowers also have unique payment preferences such as:

  • Receiving emailed statements vs. paper statements
  • Making a payment online, on the phone with a live agent, or sending in a paper check
  • Setting up automated payments

There are also several different repayment plans available for borrowers, depending on their financial situation. To explore their multitude of repayment options or to postpone their payments altogether, borrowers can log in to our website, email us at, or call us at 888.486.4722.

We have several PDFs in our Loan Repayment library to assist you with explaining these repayment options to your student borrowers including:

Online Tools and Resources

Along with receiving regular communication, around-the-clock customer service, and intuitive online account management from Nelnet, borrowers can: